Frequently Asked Questions

Can I safely use my credit card on johnbraye.eu ?

You can safely pay on our website. Indeed, in order to secure all bank transactions we use verified Stripe and PayPal certificates. Johnbraye.eu will debit the entire amount owed at checkout.

Do you ship internationally ?

Yes, we deliver everywhere in the world and trust postal services with all our national and international deliveries. The international shipping costs for such a package varies according to the country it is being delivered to. The duties costs are included in the shipping cost applied on our website.

How can I know when my order will be delivered ?

As soon as your order is shipped, you will receive a confirmation email  including your tracking number. Please check your spam file.

How can I know the status of my order ?

The orders are shipped within 48h, while stocks last and subject to external factors.

You can check the status of your order on the concerned postal website. In both cases, have your tracking number handy.

Which type of payement do you accept ?

We currently accept PayPal, bank wire, Visa and MasterCard credit cards. Please note that if you chose the bank wire method your order will be processed once we have received the payment.

Can I return or exchange my product ?

Please have a look at our Legal page for return informations.