Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us. You can also always call us at 02 534 98 96.
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You can safely pay on our website. Indeed, in order to secure all bank transactions we use verified Stripe and PayPal certificates. Johnbraye.eu will debit the entire amount owed at checkout.
- Returns are accepted. If you wish to return an item, fill in the contact form. Then, wait for a response, we will contact you ASAP.
- Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean, unworn and unwashed. If the the product returned has obviously been used or has been deteriorated, items returned to us will not be refunded and will be sent back to you.
- You have a period of 14 business days, starting from the day after delivery, to withdraw from the contract.
- We ask that you send your return back to us at your own cost, using a signed and insured delivery method (Please find address on your delivery note). The risk of return remains the responsibility of the customer.
- We will reimburse the purchase price at the latest within 14 business days starting from receipt of the returned parcel on the same card used for payment.
Yes, we deliver everywhere in the world and trust postal services with all our national and international deliveries. The international shipping costs for such a package varies according to the country it is being delivered to. The duties costs are included in the shipping cost applied on our website.
As soon as your order is shipped, you will receive a confirmation email including your tracking number. Please check your spam file.
We do not.